All payments to Her Luxe Retreat LLC are non-refundable, non-transferable. By securing your reservation, you acknowledge that you understand all payments to Her Luxe Retreat LLC are non-refundable and non-transferable. You further acknowledge that you have been advised to purchase travel insurance to protect your investment.  All communication can be provided via email at info@herluxeretreat.com 

 

RESERVATION POLICY

All reservations are made online and secured with a payment. If you need assistance with a current reservation on file, please  contact us via email at info@herluxeretreat.com We are available Tuesday- Thursday from 2PM-6PM  (closed on holidays).

IDENTIFICATION: Guests are required to make reservations in the full name that is listed on his/her government document that will be used for travel. If you need to make any changes to a name after travel documents have been issued, clients will be responsible for all name change fees, if applicable.

 

PAYMENTS

Payments are made online via our online booking portal. Payments must be received on time. All late payments will receive a $99 late fee (per person). Payments not made within 72 hours of the due date are subject to a cancellation of reservation. A new booking with a deposit would be required.
 

 

REFUNDS

All payments to Her Luxe Retreat LLC are non-refundable or transferable. Trips are offered in a package and are not itemized. This is because of contractual agreements with hotels, airlines and other vendors that will not allow us to obtain any refunds. This way we can keep our package prices competitive and allow you to make monthly payments on your vacation, trip, or service. Insurance is highly recommended. There are also no refunds on any unused service, trip, event, or tour. By signing up for services, you are acknowledging you have read and understand these terms and you have been advised to get insurance. This way we can keep our package prices and services competitive and allow you to make monthly payments on your vacation, trip, or service.

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ROOMMATE POLICY

If you choose double occupancy for your package and your roommate backs out or no longer able to attend, you have 5 business days to find another roommate. The reservation will automatically update to single occupancy package rate within 5 business days. The cancelled reservation is subject to a $500 penalty for cancelling with no notice or must find an agreed upon replacement which is subject to the total package rate to attend. There are absolutely no transfers. 

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PASSPORTS AND VISAS

Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. Some countries require a full blank “VISA” page in the passport for stamping purposes. Any information provided on travel description pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements. We strongly suggest all cruise passengers to have a valid passport in their possession while cruising.

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TRAVEL PROTECTION

Missing a vacation is not good.  Losing the money you paid for your vacation is even worse. Therefore, we highly recommend Travel Protection that helps provide coverage for Trip Cancellation, Cancel for Any Reason, Trip Interruption, Baggage Loss or Delay, Medical Expenses and more. You are required to select and purchase travel insurance yourself for domestic and international tours.

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TRAVEL DOCUMENTS

Provided full payment is received no later than your Final Payment Due date, travel documents and travel instructions will be sent via email and/or mail 30 days or up to 7 days prior to travel. If paper documents are requested when e-documents are available, documents will be delivered via USPS approximately 14-21 days prior, and a fee of $30 will apply. A complete street address is required (no PO boxes).

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CHILDREN

All children under 18 must be accompanied by an adult. Minimum age for children on most tours is 6 months. Minimum age for South Africa and Dubai Tours is 12. Minimum age for European Tour programs is 12. Minimum age for cruise tours is 6 months old and child must sail in a cabin with an adult over age of 25 years of age. Discounts for children sharing a room as third person may apply to children under 12 at some resorts on Caribbean and Mexico Tours. Accompanying adults are responsible for the safety of their children including providing any necessary safety equipment (such as infant/child seats) where appropriate. Please note that many countries have adopted practices to prevent international abductions of children. If a person under the age of 18 years will be travelling with an adult other than his/her parents, or with only one parent, a notarized letter written by the parents, or non-travelling parent, granting authorization to travel, including the dates of travel should be carried.

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PRICES

All prices listed are per person based upon shared twin room occupancy unless otherwise clearly specified. Prices do not include items of a personal nature such as laundry, wines, water, beverages, food (other than at all-inclusive resorts or where clearly specified), passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour and travel package prices and availability will change accordingly. In case of human or computer error, Her Luxe Retreat reserves the right to re-invoice for the correct price or service. 

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PAYMENTS & CANCELLATION POLICY

 

DEPOSIT

A deposit is due at the time of reservation. All payments including deposits are non-refundable and non-transferrable. Deposits cannot be used for other trips or services under no circumstance. All reservations and services (except where specified) will require a deposit and will be clearly noted the amount due and monthly payment plan (if applicable).

 

FULL PAYMENT

All bookings and reservations can be paid in full at time of booking as long as the trip is still available. If capacity has been reached, a waiting list will be provided (if applicable). Late Payment: All payments must be made on time. Any late payments will be assessed a late fee that will be added to the total cost of services. Any late payment not paid within 48 hours of the due date will result in a cancellation of services. There are no refunds for cancelled services due to late or non-payments.If there is any outstanding balance by the Final Payment Due date listed on your invoice, a late fee will automatically be added to your invoice one day after your final payment date. Late fees vary. Please see each individual package or tour description for late fee cost. Reinstatement of Reservations: If your travel reservations have been cancelled, and you notify us within 5 days that you want to reinstate your reservations, a service reinstatement fee of $150 ($200 for international tours) will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services. A new deposit must be provided in order to secure services.

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Last Minute Reservations: All reservations must be made no later than 30 days prior to departure. If services are confirmed, final payment is due within 24 hours and all applicable cancellation penalties will apply. Form of Payment: US dollar major credit cards or debit cards. All payments made within 30 days of departure must be made by credit or debit card only. Credit card charges will be accepted by phone or online to fulfill non-refundable deposit requirement. There is a $75 fee for returned checks. 

 

Refunds: If you purchased Travel Insurance through Her Luxe Retreat LLC, refunds will be processed to the credit card(s) originally used for payment or made via Zelle up to the total amount paid minus the cost of travel insurance, deposit, added excursions, and/or processing fees; or through company check if payment cannot be reversed to your credit card(s). After a final payment date and there is a request for a refund and you purchased insurance through Her Luxe Retreat, there will be a cancellation fee from the vendor because after the final payment date your reservation and accommodation will be confirmed. If the vendor has a no refund policy, the refund will not be processed.

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Cancellation: Once reservations have been made, cancellations will only be accepted in writing. Please send an email to info@herluxeretreat.com. Please allow up to 48 business hours to complete your request.

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Reservation Changes: Changes to an existing reservation, whatever the cause, will incur a $50 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and rebooking. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Reservation Changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services. 

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AIRLINES: Her Luxe Retreat is not responsible for the services and policies imposed by the airlines. Airline schedules and flights are subject to change without notice. Her Luxe Retreat is not responsible for penalties incurred for tickets, international or domestic, not issued by Her Luxe Retreat due to schedule and/or flight changes. Airline reservations completed online are subject to review and, should Her Luxe Retreat deem it necessary, may be rebooked to match minimum connecting time requirements and/or tour package itineraries, in which case you will be notified. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, Her Luxe Retreat  will require immediate and full payment of the airfare. This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be cancelled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the passenger.

 

Airline Tickets: Once full payment is received, airline tickets will be issued and are fully non-refundable. Should airline tickets require to be issued earlier than the Final Payment due date, you may be required to pay a larger non-refundable deposit and/or complete full payment. Airline Seat Assignments: The airlines bear sole authority of assigning seats on group flights.

 

All airline contracts are for economy class seats only. If you require another class of service, you may consider purchasing your own flights and purchasing your land only package from Her Luxe Retreat. ________________________________________

 Contact Information: Pursuant to TSA Secure Flight requirements, passengers are responsible to provide Her Luxe Retreat  with their name as it appears on their passport (or other government-issued I.D. when traveling), date of birth, gender, address, phone number, email for all passengers. Passengers must ensure that names are correctly listed on their invoice. 

 

Her Luxe Retreat will not be responsible for passengers who do not receive an invoice or documents or are denied boarding due to inaccurate information.

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Airline Name Changes: Any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Once airline tickets are issued, subsequent name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $50 revision fee per change. Her Luxe Retreat will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing info@herluxeretreat.com

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Airline Taxes & Fuel Surcharges: If you purchased airfare, airline taxes and fuel surcharges are included. Prior to completion of full payment there is a potential for a price increase(s) due to increases in government- levied taxes and fees and/or fuel surcharges. To avoid potential increases, you may choose to accelerate your final payment in order that your tickets may be issued. Once issued, airline tickets are no longer subject to potential increases but are fully non-refundable. Certain overseas domestic flights are subject to air taxes which can only be paid locally; in these cases, the specific flights and amounts of those taxes are indicated in our package presentation and pre-departure documentation. ________________________________________

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Schedule Changes:

In the event of an airline schedule change, Her Luxe Retreat will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Her Luxe Retreat LLC, nor any owners or employees or sister companies are not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary.  There is no compensation for schedule changes, seat assignment modifications, or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise Her Luxe Retreat LLC of amended flight details in writing at info@herluxeretreat.com. Her Luxe Retreat LLC cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge. ________________________________________

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RELEASE FROM LIABILITY: Her Luxe Retreat LLC, its shareholders, directors, officers, employees and affiliates, (collectively Her Luxe Retreat) does not own or operate any entity which is to or does provide goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions or equipment used thereon, food service or entertainment providers, etc. All such persons and entities are independent contractors. As a result, Her Luxe Retreat is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party. Without limitation, Her Luxe Retreat is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, closures, epidemics, pandemics, or the threat thereof or for any other cause beyond the direct control of Her Luxe Retreat/Global Tour Experts. In addition, I release Her Luxe Retreat, and all agents, owners, and affiliates from its own negligence and assume all risk thereof.

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ASSUMPTION OF RISK: I am aware that travel such as that I am undertaking involves hazardous activities, with a risk of illness, injury or death which may be caused by forces of nature, animals, insects or flora, the negligence of Her Luxe Retreat, or other persons and companies known or unknown, or of willful or criminal conduct of third parties. I am aware that weather conditions may be severe, adverse and/or unpleasant. I am also aware that medical services or facilities may not be readily available or accessible during some or all of the time during which I am participating on the trip. In order to partake of the enjoyment and excitement of this trip I am willing to accept the risks and uncertainty involved as being an integral part of my adventure.

I hereby accept and assume full responsibility for any and all risks of illness, injury or death and of the negligence of Her Luxe Retreat and agree to hold harmless and release Her Luxe Retreat & Global Tour Experts from claims of third party negligence. I understand the physical requirements of the activity in which I will be participating, and I currently have no known physical, medical or mental condition which would impair my ability to participate in this tour or my safety in this activity, and I am willing to assume all risks that may be created, directly or indirectly, by any such condition. I hereby authorize Her Luxe Retreat/Global Tour Experts or my local ground-handler or others to arrange for any emergency medical treatment and hospitalization as may be necessary for me because of participation in this activity without my further consent.

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BINDING ARBITRATION: I agree that any dispute concerning, relating or referring to this Agreement, the brochure or any other literature concerning my trip, or the trip itself, shall be resolved exclusively by binding arbitration pursuant to the Federal Arbitration Act, 9 U.S.C. §§1-16, either according to the then existing Commercial Rules of the American Arbitration Association (AAA) or pursuant to the Comprehensive Arbitration Rules & Procedures of the Judicial Arbitration and Mediation Services, Inc. (JAMS). Such proceedings will be governed by substantive (but not procedural) Indiana law and will take place in Indianapolis, Indiana. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable. Please understand that by submitting a deposit you are agreeing to these terms and conditions and you are waiving your right to a trial by court or jury.